What is unaccounted for water and what role does it play in our rates?
Unaccounted for water is the difference between the amount of water that is metered coming into Homer Glen and the sum of the total amount of water measured and billed by each individual meter in the village. There will always be some unaccounted for water due to fire hydrant use, normal system leakage, and unmetered water use at new construction sites.

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1. Who sets the water and sewer rates?
2. What is unaccounted for water and what role does it play in our rates?
3. What are all the charges on the water bill?
4. Does the Village of Homer Glen receive any monies from Illinois American from the water and sewer bills?
5. How many customers does Illinois American serve in Homer Glen?
6. What is the village doing about the high cost of water?
7. What actions can I take to register my complaint about water rates or service with the Illinois Commerce Commission?
8. I've complained to the Village, IAW, and ICC. What good is this doing?