You can log into the Comment on a Case page of the ICC website.
Currently, no rate increase cases are pending.
Filing an Informal Complaint
Counselors in the ICC's Consumer Services Division are available to provide assistance to consumers in the resolution of informal complaints with public utilities and other entities. The Consumer Counselor handling your case will work with you to try to resolve your concerns with the utility as quickly as possible -- typically within 1 to 14 days. You may file your complaint in one of three different ways:
File a Public Comment page.
File an informal complaint online
- By Phone
You can reach the ICC between 8:30 AM and 5:00 PM, Monday through Friday by calling 1-800-524-0795, 1-217-782-2024 outside the State of Illinois, or TTY at 1-800-858-9277.
- By Mail
You can send your comments or complaint by US Mail:
Illinois Commerce Commission
527 East Capitol Ave
Springfield, IL. 62701