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Your actions have demonstrated that this issue is not an isolated circumstance. Consequently, being proactive has gotten the attention of the ICC commissioners, our state legislators and IAW. For more contact information, see our
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No, there is no franchise fee or local tax associated with the water and sewer service.
The village has questioned and taken legal action to stop IAW rate increases since its incorporation in 2001. The village has worked with State Representatives Renee Kosel in seeking legislation adopted that holds public water utilities more accountable for their service, practices and billing methods, and has been successful in petitioning the ICC to cap unaccounted for water, require annual fire hydrant inspections, stop illegal back billing practices. In addition to being advocates for fair and reasonable rates, the village continues to investigate the possibility of acquiring the utility.
You can log into the Comment on a Case page of the ICC website.
Currently, no rate increase cases are pending.
Filing an Informal Complaint
Counselors in the ICC's Consumer Services Division are available to provide assistance to consumers in the resolution of informal complaints with public utilities and other entities. The Consumer Counselor handling your case will work with you to try to resolve your concerns with the utility as quickly as possible -- typically within 1 to 14 days. You may file your complaint in one of three different ways: